Virtual phone system or Cloud phone system is a service, which allows the user to take phone calls from any part of the world without paying applicable charges or minimal charges irrespective of his location. The virtual phone system can route the phone calls to any hardware of the recipient as available. There are many firms, which can provide the customer with this service charging for the service on monthly basis or as per the firm’s terms. The virtual phone system provides the customer with a virtual phone number which is not connected to any hardware like mobile phone, laptop or any other. The virtual phone number provided is a number like any phone number associated with an area code. When anyone calls the number to reach the recipient the caller is provided with a number of options to choose like talk directly to the recipient or leave a message, after choosing the appropriate option the call proceeds accordingly.
The caller first reaches a receptionist which allows him to choose an option as explained above and then the call is transferred to the recipient in case he chooses to talk or the recorded message is sent to voicemail of recipient in case he chooses to send the message to the voicemail of the recipient. Afterwards the recipient can talk to the caller or receives a message in voicemail. If in case the recipient is busy the caller automatically is provided with the option to send the message to the voicemail of the recipient. The amazing thing about the virtual phone number is that it is not connected to any physical device as the conventional phone numbers are which allows the recipient to use it in a more free and flexible way.
So the virtual phone system allows the recipient to take calls from any area without actually directly getting a call on his cell phone. Many business firms use the virtual phone system to be contacted to themselves by the customer. The business phone number can be toll free or charged which depends on the service taken by the recipient.
So the virtual phone system basically gives an intelligent way to handle the business calls in a very mannered order and disciplined way. It also enables the caller to make calls from laptop or other smart devices as well as enables the recipient to receive calls on laptop, phone or any other smart device. It makes the recipient as well as the caller independent since most of the work is handled by the preprogrammed software.
To understand the concept of virtual phone system, consider a customer Q who wants to make a call to a firm R provided the firm owns a virtual phone number. When the costumer calls the firm on the provided virtual phone number, the call is received by a virtual receptionist who provides him with options from which he can choose as wishes and then the call is transferred to the physical phone or laptop and the work is done.